Help
Frequently asked questions
Ordering
Ordering, quantities & turnaround
Is there a minimum quantity?
Minimum order quantities vary by branding method:
- Embroidery name personalisation – no minimum
- Logo embroidery – 10 units
- DTF printing – 10 units per colourway
- Screen printing – 50 units per colourway (same logo, same colour)
- Badges – 50 units
- Promotional products – please enquire
Can I supply my own garments?
Yes. But please ensure garments are new. Customer-supplied garments will incur additional costs.
Can you brand items I already own or bought elsewhere?
Yes, however, it depends on the item and how it’s been decorated. Send us the item details and we’ll let you know.
What are your turnaround times?
Once the invoice has been paid in full, the online draft or sample approved, and stock received in full, our working turnaround is normally 2 weeks for embroidery and 3 weeks for printing. Personalisation is usually 1–2 weeks. If you have a deadline to meet, please let us know, we’ll always accommodate you where possible.
Artwork
Artwork & files
What file format do I need for my artwork?
High-resolution JPG, PNG or PDF works, and vector files (AI or EPS) are ideal because they scale cleanly at any size. Not sure what you’ve got? Send it through and we’ll take a look.
Can you match my brand colours?
Yes, we follow the colours in the artwork file you provide. If you want to change colours across a project (say, for a dark garment), we can do that too as part of the setup.
Why does my logo need to be digitised for embroidery?
Embroidery machines can’t read regular image files. Your logo needs to be converted into a set of stitch instructions that tell the machine where each colour goes, in what order, and at what density and angle. That’s what digitising does – a specialist, one-time job per logo.
How much does digitising cost?
The setup fee is a one-off per logo, based on size, complexity and stitch count. Send us your artwork and we’ll come back with a quote.
Do you keep my digitised file on record?
Yes. Once your logo is digitised, we keep it on file so future orders with the same logo don’t need to be re-digitised.
Branding methods
Choosing a branding method
What’s the difference between DTF and screen printing?
DTF prints in full colour with no per-colour setup costs, best for detailed or multi-colour artwork, mixed garments and smaller runs (10+ units per colourway). Screen printing needs a screen per colour and a 50-unit minimum but delivers superb durability and colour vibrancy at scale.
Why is there a 50-unit minimum for screen printing?
Screen printing requires a physical screen setup for each colour in your design, each screen has to be prepared, coated and calibrated. That setup cost only makes sense spread across a batch of 50 or more. For smaller runs, DTF printing is usually the better fit.
What if my design has multiple colours?
Each colour needs its own screen. We’ll walk you through the pricing based on your artwork so you can weigh the design against the budget.
Can I mix garment colours or sizes in one order?
You can mix sizes within a colourway. Different garment colours, which require the print colours to be reversed or changed, count as separate colourways, and each needs to meet the 50-unit minimum on its own.
Will DTF prints crack or peel?
When applied correctly and washed properly (cold wash, inside-out, no fabric softener, low-heat drying), DTF prints hold up through many washes without cracking or peeling.
Uniforms & merchandise
Uniforms, merchandise & fulfilment
Can I mix garment brands in one uniform program?
Yes. We regularly build programs that use different brands for different needs, say Hard Yakka for hi-vis, JB’s Wear for polos and Chef Works for hospitality.
Do you handle sizing samples?
Yes. You can purchase sample garments in a range of sizes so your team can try before you commit to the full order.
Can you run ongoing uniform programs?
Yes. Many of our clients keep branded stock in our workshop for on-demand ordering.
What’s the difference between Uniform Branding and Merchandise Branding?
Uniform Branding is for your internal team – staff wearing your brand at work. Merchandise Branding is for your customers, fans, attendees or campaign audience – merchandise that goes out to them.
What kinds of products can you fulfil?
Apparel (branded uniforms and merch), promotional products, gifts and personalised items. Anything we can store and dispatch from our workshop.
Can you personalise orders on demand?
Yes, that’s a core part of what we offer. Names, numbers, monograms or custom messages added at the pick-and-pack stage.
How does fulfilment invoicing work?
Per order, per month, or based on volume, whatever suits your model. We’ll scope it with you when we set up your program.
Can you handle a full festival merch run?
Yes. From artist tees and crew apparel to giveaway items and event-day essentials, we can source, brand and prepare the full range.
Can I mix products in a gift pack?
Yes. We regularly build corporate gift packs and event welcome kits combining several products under one program.
Workwear & safety
Workwear, hi-vis, PPE & healthcare
Are your hi-vis and PPE garments AS/NZS compliant?
Yes. We source hi-vis from suppliers whose garments meet or exceed AS/NZS 4602.1:2011 (High Visibility Safety Garments), and PPE from suppliers whose products meet the relevant Australian and New Zealand safety standards. Certification details are available per product. Check the specific product for the certification you need.
Can I embroider a logo onto hi-vis without affecting the safety rating?
Yes, provided the embroidery is placed correctly, typically on the chest or sleeve, away from reflective tape and hi-vis panels. We know where to place branding to keep the certification intact.
Can you brand non-hi-vis trade uniforms too?
Absolutely. Work shirts, trousers, jackets and soft-shells can all be embroidered or printed with your logo, hi-vis is just one part of a full workwear program.
Can you brand all PPE items?
Some yes, some no, it depends on the item and whether branding would affect its safety rating. Get in touch and we’ll advise on what’s possible.
Can you embroider staff names onto scrubs?
Yes, that’s one of our most common personalisation jobs. Individual names, roles or credentials embroidered onto scrubs and lab coats.
Do you supply antimicrobial or medical-grade scrubs?
Some brands offer antimicrobial and fluid-resistant finishes. Let us know what your setting needs and we’ll source the right range.
Still have a question?